FAQ

How does red/infrared light therapy work?

Our products use Red and Near-Infrared (NIR) wavelengths to penetrate deep into your skin and body for proven healing benefits. As your body soaks up the natural light, your mitochondria become activated in producing energy for a wide range of functions. if you want to nearn more about the science behind red light therapy, you can visit 'The Science' page here.

Is infrared therapy backed by clinical research?

The effects of red and near-infrared light have been studied in over 500 human trials and 4,000 lab studies to date. It is supported by thousands of peer-reviewed medical studies and clinical trials over the past few decades.

Is infrared light therapy safe?

Yes. Infrared light therapy is safe and free of ultraviolet (UV) rays. Unlike using other laser therapies or tanning beds, red and near-infrared light does not use UV light, which is the cell mutating and cancer causing wavelength

Our devices are high quality & durable and are TGA (Panels, Mats & Pods), FDA, ISO, CE, & RoHS certified - so you can use our products with peace of mind.

What benefits should I expect from using infrared light therapy?

Research has revealed that infrared light provides a diverse array of advantages. These include enhanced skin health, decreased inflammation and pain, accelerated muscle recovery and athletic prowess, and improved sleep quality. Moreover, infrared light has been investigated for its potential in addressing various medical conditions. Many people find health benefits, such as increased energy and an overall sense of well-being after regular use.

How long does infrared light therapy take to work?

You may experience results as early as after the first therapy session. To get the most out of your InfraHeal, consistency is key. We recommend once everyday. However, using your device 2-3 times a day may be beneficial for problematic areas.

Is this a safe alternative to other approaches??

Red & Infrared light therapy present a safe and efficient alternative to methods involving harsh chemicals or UV radiation. It can serve as an optional alternative to saunas, offering benefits such as enhanced circulation, reduced inflammation, and relaxation. Unlike saunas, which can be costly and necessitate specific installations, our devices are convenient for home use and often more budget-friendly.

How do I know if red & infrared light therapy is right for me?

If you are seeking a non-intrusive, secure, and efficient method to enhance your overall well-being, red & infrared light therapy could be a favorable option. It is important to recognize that although red and infrared light is generally safe for the majority of individuals, it is always advisable to consult with your healthcare professional if you have any personalised health or medical concerns, particularly if you have any pre-existing health conditions.

Where is this company based?

We’re proudly Australian-owned and based in South East Queensland. Our primary offices are located in Brisbane CBD and the Gold Coast Hinterland (Tallebudgera), QLD. To support our growing global customer base, we also have a customer service team abroad.

What is your return/refund policy?

We want you to love your new device. That's why we offer a 30-day return period, giving you peace of mind.

Are your devices covered by warranty?

Yes! All our devices come with a product replacement warranty which ranges from 1 to 3 years. This varies for each device. You can view the product warranty period for each device on their product pages under the 'shipping & warranty' section.

Can you ship to my country?

We offer worldwide shipping and can ship to most countries around the world.

How much is shipping?

We offer FREE Shipping Worldwide.

Where will my order be shipped from?

As we ship worldwide, we implement a 'hybrid' fulfilment method, which means that we primarly ship orders locally (Meadowbrook, QLD, Australia) as well as from our international warehouses overseas, depending on stock levels and where the customer is located.

How long will shipping take?

This varies depending on where you are in the world. However, orders are generally expected to arrive between 4-8 business days via Australia Post, TeamGlobal AU & UPS depending on the fastest route available.

Please note that delays in shipping times may occur during busy holiday seasons (Public Holidays & During Large Sale Periods).