Shipping Policy
Free shipping worldwide
We offer free shipping on all orders, worldwide. Orders are sent with Team Global Express, UPS or Australia Post, depending on the fastest route to you. We ship to most countries.
Where your order ships from
Orders ship from our Australian warehouse in Meadowbrook, Queensland, or from our international warehouses.
Processing time
After you place your order, you'll receive an email confirming it, with your order number. Our warehouse team usually packs and dispatches orders the next business day, although it can take up to 3 business days. During busy sale periods, dispatch can take 3 to 4 business days because of higher order volumes.
Delivery times
Delivery times start from the day your order is dispatched, not the day it's placed.
- Australia: 3 to 8 business days
- International: 5 to 10 business days
You'll receive a tracking link by email once your order has shipped.
Changing or cancelling an order
Once you've placed and paid for your order, it will be shipped as is. Orders are sent to our fulfilment team straight away so they reach you as quickly as possible, which means we often can't change or cancel an order once it has been placed.
We can't cancel your order or issue a refund if you change your mind after your order has been processed or is in transit to you. Refunds are only issued once the item has been returned to our return address in its original condition, undamaged, with no alterations and with all the accessories it came with. Returns are handled under our Refunds & Returns Policy, and return shipping is paid by the customer.
If you refuse delivery or don't collect your parcel, and it is sent back to us, this is treated as a change-of-mind return. Once the parcel reaches us in its original condition, we'll refund what you paid, minus the shipping cost our courier charges us to return it. This doesn't apply if the item was faulty, damaged or incorrect.
If you need to change or cancel an order, email us straight away at info@infrahealau.com and we'll do our best to help. During busy periods, your order may already be packed and shipped before we can make the change.
Delivery with Australia Post
Orders sent with Australia Post may be left at the delivery address, in line with Australia Post's standard delivery procedures. Once the courier confirms delivery to the address you gave us, responsibility for the parcel passes to the recipient. We're not responsible for loss, theft or damage after proof of delivery.
If you'd like signature on delivery, email us before placing your order and we'll arrange it at no extra cost. While your parcel is in transit, you may also be able to request changes directly with Australia Post, such as no safe drop, collection from a post office, or delivery to another address. These requests are handled by Australia Post.
Customs, duties and taxes for international orders
Customers in New Zealand, the United States and Canada may need to pay customs duties, taxes or import fees when their order arrives. These charges are set by your country's customs authority and aren't included in your order total.
Customs charges are the responsibility of the recipient and must be paid for the parcel to be delivered. If they aren't paid, the parcel may be delayed or returned. We recommend checking your local customs office's current rates before placing your order.
Need help?
If you have any questions about shipping, email us at info@infrahealau.com.