Shipping Policy
Free Shipping:
We offer Free Shipping Australia wide. Orders are fulfilled via Australia Post, UPS, DHL & FEDEX Express depending on the fastest route possible. We can ship to most countries around the world.
Shipping Times:
After placing your order, you'll quickly receive an email with an order confirmation, containing your unique order number. Our warehouse team will then pack and prepare your order, typically shipping it out the the next business day, although it may take up to 3 business days in certain cases. Please be aware that during peak sale periods, order dispatch times may be extended to 3-4 business days due to exceptionally high order volumes (such as busy sale periods). It's important to note that the estimated shipping time provided below does not reflect the duration of the order process; rather, it begins once your order has been dispatched.
After placing your order, you'll quickly receive an email with an order confirmation, containing your unique order number. Our warehouse team will then pack and prepare your order, typically shipping it out the the next business day, although it may take up to 3 business days in certain cases. Please be aware that during peak sale periods, order dispatch times may be extended to 3-4 business days due to exceptionally high order volumes (such as busy sale periods). It's important to note that the estimated shipping time provided below does not reflect the duration of the order process; rather, it begins once your order has been dispatched.
Australia 3-8 business days
Rest of the world: 5-10 business days.
There may be slightly longer shipping times for remote / regional areas.
We currently ship from our Australian warehouse in Meadowbrook, Queensland, Australia, or directly from our international warehouses located in Hong Kong and Shenzhen.
Cancelling or Changing an order:
Once you have completed your order, it will be shipped as is.
If you had proceeded to place an order and went through the entire checkout process, confirmed and paid for your order, there is a high chance that we will be unable to cancel or change it. This is due to our system of sending your order details directly to our fulfilment partners for packing, picking and dispatching. This system ensures that our orders are delivered to customers as soon as possible.
We cannot cancel your order or issue you a refund if you decided to change your mind after the order has been processed and in transit to you. Refunds will not be issued unless the return items have been sent back to the return address in its original condition, undamaged with no alterations and with all the accessories that it came with.
If in any case you need to change or cancel an order, please contact us immediately and we will do our absolute best to carry your request. However, please be aware that during some periods, we may experience high volumes of orders and customer enquiries, so your order may have already been packed and shipped out before we were able attend to your request.
We currently ship from our Australian warehouse in Meadowbrook, Queensland, Australia, or directly from our international warehouses located in Hong Kong and Shenzhen.
Cancelling or Changing an order:
Once you have completed your order, it will be shipped as is.
If you had proceeded to place an order and went through the entire checkout process, confirmed and paid for your order, there is a high chance that we will be unable to cancel or change it. This is due to our system of sending your order details directly to our fulfilment partners for packing, picking and dispatching. This system ensures that our orders are delivered to customers as soon as possible.
We cannot cancel your order or issue you a refund if you decided to change your mind after the order has been processed and in transit to you. Refunds will not be issued unless the return items have been sent back to the return address in its original condition, undamaged with no alterations and with all the accessories that it came with.
If in any case you need to change or cancel an order, please contact us immediately and we will do our absolute best to carry your request. However, please be aware that during some periods, we may experience high volumes of orders and customer enquiries, so your order may have already been packed and shipped out before we were able attend to your request.
We're here to help
If you have any further questions, please contact us here