We're Here to Help: FAQ and Support

Frequently asked questions:

Both the Red Light Mat & Pod emit TWO Wavelengths of Red (660nm) and Near-Infrared (850nm) Light.

The Red Light Mat:
The Red Light Mat has a total of 1280 high powered LEDs, whereas the Red Light POD has a total of 2440 high powered LEDs.
The mat is single sided and can be used for the whole body. You can read more about the Red Light Mat here.

The Pod:
The Pod is twice the size of the mat and provides full-body coverage, wrapping around both the front and back simultaneously, similar to a sleeping bag. Additionally, it can be unfolded and laid flat, allowing two people to use it at the same time. You can read more about the Red Light POD here.

Red Light Therapy Panels:
Our Panel Range ALL emit five distinct wavelengths of red (630nm, 660nm) and near-infrared (810nm, 830nm, 850nm) light. Each panel has an irradiance of approximately 172 mw/cm². While they share the same therapeutic purposes as our Red Light Mat and Pod, the panels are designed for vertical placement in front of the body, unlike the mat and pod which are used horizontally. Ultimately, the choice between the two depends on your personal preferences and treatment goals.

To learn more about our panels, view the next question below.

Our Red Light Therapy Panel Range offer a wide range of benefits and each device has slightly different specifications to suit your needs.

Each of the product pages for our Panels (Mini, Pro & Max) have comparison charts to help you pick the best device for you. To view this chart:

Select the the product links below and scroll down the page to find "Compare InfraHeal™ Red Light Panels"

View the PRO Red Light Therapy Panel

View the MAX Red Light Therapy Panel

View the MINI Original Red Light Therapy Panel

View the Advanced MiniTouch Red Light Therapy Panel

We offer Free Express Shipping Worldwide.

All orders are shipped straight to your door via DHL, FedEx, Australia Post or Couriers Please - Depending on stock availability and the fastest possible route to each customer.

Shipping generally takes 4-8 business days depending on where you are located.

*Please note*: For rural and regional addresses, shipping times may be slightly longer.

Our products use Red and Near-Infrared (NIR) wavelengths which may penetrate deep into your skin and body for proven healing benefits. As your body soaks up the natural light, your mitochondria become activated in producing energy for a wide range of functions.

The effects of red and near-infrared light have been studied in over 500 human trials and 4,000 lab studies to date. It is supported by thousands of peer-reviewed medical studies and clinical trials over the past few decades.

Yes. Infrared light is safe and free of ultraviolet (UV) rays. Unlike using other laser therapies or tanning beds, red and near-infrared light does not use UV light, which is the cell mutating and cancer causing wavelength

Our products are safe, third party tested, FDA, ISO13485 & RoHS approved.

Research has revealed that infrared light may provide a diverse array of advantages. These findings include enhanced skin health, decreased inflammation and pain, accelerated muscle recovery and athletic prowess, and improved sleep quality. Moreover, infrared light treatment has been investigated for its potential in addressing various medical conditions. Many people find health benefits, such as increased energy and an overall sense of well-being after regular use.

You may experience results as early as after the first treatment session. To get the most out of your InfraHeal product, consistency is key. We recommend once everyday. However, using your device 2-3 times a day may be beneficial for problematic areas.

Red & Infrared treatment presents a safe and efficient alternative to treatments involving harsh chemicals or UV radiation. It can serve as a substitute for saunas, offering benefits such as enhanced circulation, reduced inflammation, and relaxation. Unlike saunas, which can be costly and necessitate specific installations, our devices are convenient for home use and often more budget-friendly.

If you are seeking a non-intrusive, secure, and efficient method to enhance your overall well-being, red & infrared light treatments could be a favorable option. It is important to recognize that although light treatment is generally safe for the majority of individuals, we recommend that you consult with your doctor or healthcare professional for any personalized advice.

We offer a full 30 day return period, so you get to try your device out at no risk. If you experience any product faults with your device, you are able to return it for a full refund or replacement. All of our products come with a minimum 1 year warranty (depending on which product). You can learn more about our refunds & returns policy here

We have worldwide shipping and can ship to most countries around the world.

Still need help?

Please email us using the form below if you require any assistance or have any questions. We aim to respond as quickly as possible.

Our fulfilment team are fulfilling your orders from 10am - 5pm Mon-Fri.

Australian Office: 3990 Pacific Hwy, Loganholme, QLD, 4129, Australia.

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